Joseph Michelli, our keynote speaker at this AOA’s Marketing and Management Conference, studies companies large and small which achieved dramatic sales growth through excellence in customer service. Not just good service, they created something special that turned customers into evangelists. At the AOA conference, Joseph Michelli will be conducting a workshop that will provide you with a plan to Grow Demand by Converting Customers to Evangelists for Your Company.
Dr. Michelli’s new book, The Zappos Experience, will hit the bookstores soon and we’d like to offer you a sneak preview of the book that downloads in a flash. Zappos is an Internet company that began offering shoes online and went from virtually no sales to $1 billion in annual gross merchandise sales over a 10-year period with minimal advertising.
Don’t miss this great opportunity to expand your horizons and learn how businesses large and small have made price competition irrelevant (or less so) by going from “good” to “excellent” with their own special brand of customer service.
To learn more about the Zappos lessons in culture, leadership, and customer service excellence, take a look at this sneak preview of the book.
Register for the conference online Conference dates: December 6 – 8.
Get the $59 Room Rate (plus tax and resort fee) at the Silver Legacy Resort by calling the Silver Legacy direct at 800-687-8733 use the code AMOUT. The Legacy features completely remodeled rooms, free Wi-Fi for all guests and free use of the Reno Health Club and Spa. The spa features state-of-the-art exercise equipment. Other spa amenities:
Safety Deposit Boxes
Life Strength Circuit Training Equipment
Life Fitness Cardiovascular Equipment
Follow your friends around Reno and get the latest conference news on Twitter @aoaconference.